NEI is committed to doing business according to the highest ethical standards. NEI will perform all its business activities in an ethical, independent, honorable, respectable, and proper manner, avoiding even the appearance of impropriety and in full compliance with applicable laws and regulations.
Who Must Follow Our Code?
We expect all our employees, consultants, subcontractors, contractors, and any party who performs any task on behalf of NEI, provides us or any of our customers with a service to fully abide by this code of conduct and follow it in all provided activities,
Any non-compliance with any article, instructions or policy mentioned here means termination to the employment or service contract with NEI
Principles of this Code
1. Equal Opportunity Policy
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NEI is committed to providing equal opportunities to all employees, job applicants, clients, and subcontractors. We hire based on qualifications and competencies. Our procedures are not used to impede or inhibit any applicant / client.
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We do strictly prohibit unlawful discrimination based on race, color, religion, gender, age, marital status, national origin, ancestry and mental or physical disability during or any other characteristics protected by law.
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2.Honesty & Integrity
NEI’ work shall be carried out honestly, with no influence tolerated in respect to any deviation from either approved methods and procedures or the reporting of accurate results.
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3. Professionalism
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NEI’ work shall be carried out in a professional manner with responsibility, integrity, accountability, and excellence, Communications with different parties shall be professional, effective, and productive.
4. Impartiality and Independence
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NEI, its’ Management, employees, contractors, subcontractors and or any party works on its behalf, understands that Certification services is a third-party conformity activity, in which independence and impartiality should be considered and guaranteed in each step, each function and decision taken on behalf of NEI by each involved party.
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NEI is committed to taking all needed measures to eliminate any risks that may affect its impartiality in any way and at any time. Employees will be informed of such controls and shall not be part of any act that may affect impartiality.
NEI shall not offer or provide consultancy to its clients at any stage.
Employees shall report any doubt regarding any event, practice or piece of information might affect the job impartiality.
5. Conflict of Interest
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A Conflict of Interest occurs when personal interests of an employee or the interests of a third party compete with the interests of the company.
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You should not be involved in any activity that may give rise to a conflict between his/her own personal interest and that of the Company.
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And if a conflict-of-interest situation has occurred, please disclose to the direct manager and/or the HR and/or the Legal department in a transparent manner.
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6. Non-discriminatory conditions
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The policies and procedures under which NEI operates shall be non-discriminatory and shall not be used to impede or inhibit access by applicants.
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7. Confidentiality
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All information related to NEI and/or its clients, trade secrets, and any other related information that has not been publicly disclosed should be dealt with high confidentiality.
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Please do not keep or make copies of correspondence, documents, papers, records, and any relevant information concerning the Company.
Information about the client obtained from sources other than the client should be treated as confidential as well.
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The company’s relations and dealings with suppliers, agents, intermediaries and other third parties are also considered confidential.
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Employees / suppliers shall not attempt to collect information they are not authorized to have.
When you are required by law or to release confidential information, please keep your manager and the legal department informed to inform the customer in advance, unless prohibited by law.
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8. Respectful work environment
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NEI have a respectful and supportive work environment, free of harassment, intimidation, bias, and unlawful discrimination.
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Employees are expected to behave in a manner that respects the rights and of each other, share their knowledge with colleagues in a helpful way and support the success of others that lead to the success of the company.
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Subcontractors are expected to participate in maintaining the respectful and supportive environment and go hand in hand with our employees to provide the clients with the best services.
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9. Work related correspondences.
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Company emails should be only used for work related issues and shouldn’t be used for any personal issues or for intentionally propagate any virus, worm, back-door program code, knowingly disable, or overload any computer system, network or to circumvent any system intended to protect the privacy or security of another user.
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10. Contacts with the media
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Requests for information from the media or any other source, which falls outside the scope of the ordinary duties of an employee or part of the subcontractor contract should be referred immediately to the designated party of the management without taking any individual action or decision.​​
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11. Acceptance of Gifts
A. No employee/subcontractor shall solicit or accept any favor, service, benefit or gratuity for himself/herself or his/her relatives or friends, which is granted to, or performed for him/her by reason of employment/working with the Company, except for gifts of entertainment customary in the regular course of business activities.
B. No employee/subcontractor shall give or receive bribes or other payments which are intended to influence a business decision or compromise independent judgment.
C. No employee/subcontractor shall request or accept any fee or compensation beyond that received for any matter related to his/her job.
12. Sales and Solicitations
The sale or solicitation of services on the Company property for personal gain is prohibited, except through company authorized and operated channels.
All selling activities should be legal, decent, honest, and truthful, and should be carried out with a due sense of responsibility towards the client.
13. Conduct towards clients
Following standards should be considered in every and each deal with any of our clients
A. Accuracy
The terms of any quotation should be clear, so that the client/the company may know the exact nature of what is being offered and the commitment involved in the placing of an order.
B. Fairness
All selling activities should deal fairly with clients. Activities should be designed and carried out to avoid giving ground for reasonable complaint. Misleading, deceptive or unfair sales practices should not be used.
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C. Identification
At the beginning of the sales presentation, the Company sellers should without request truthfully identify themselves to the prospective client and should also identify their company, their products and the purpose of their solicitation.
D. Explanation and demonstration
Explanation and demonstration of the service offered should be accurate and complete, regarding price and, if applicable, credit price, terms of payment and/or return rights, terms of guarantee, after-sales service, and delivery.
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E. Answers to questions
Accurate and understandable answers should be provided to all questions from clients concerning the product and the offer.
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F. Comparisons, defamation, and exploitation of goodwill
Company sellers should refrain from using comparisons that are likely to mislead and which are incompatible with principles of fair competition. Points of comparison should not be unfairly selected and should be based on facts which can be substantiated. Company sellers should not unfairly ridicule any company or service directly or by implication. Company sellers should not take unfair advantage of the goodwill attached to the trade name and symbol of another company or product.
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G. Client understanding
The Company sellers should endeavor to ensure that the client clearly understands the information given. The demonstration of the product should be adapted to the needs of the individual client.
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H. Complaints
The Company should ensure that the handling of any client complaint related to the purchase is equitable and efficient.
14. Supplier Relationships Policy
NEI bases its relationships with suppliers/Subcontractors on lawful, efficient, and fair practices. The quality of the supplier relationships often has a direct bearing on the quality of customer relationships. Likewise, the quality of the supplier’s services affects the quality of the Company’s services.
The Company should provide a competitive opportunity for suppliers to earn a share of purchasing volume, including small businesses and businesses owned by the disadvantaged, minorities and women.
The Company should enlist supplier support in ensuring that it consistently meets and exceeds customer expectations of quality, cost and delivery.
The Company should do business only with suppliers who comply with local and other applicable legal requirements and any additional standards relating to labor, environment, health and safety, intellectual property rights and improper payments.
Selection of suppliers on any basis other than open, competitive bidding.
Potential conflicts of interest in supplier selection, including the acceptance of gifts or other items of value except in strict compliance with business guidelines.
Directing business to a supplier with a business owned or managed by a relative or close friend.
Apparent disregard of environmental standards in supplier facilities.
15. Financial Controls and Accounting Procedures
A. All book entries must be supported by proper documentation such as contracts and/or invoices executed or raised by a bona fide party.
B. No false or artificial entry shall be made in any of the company records for any reason and no fund or assets shall be maintained by the company which is not properly disclosed in relevant accounting records.
C. Severe penalties will be applied for violations or mismanagement in any of the following areas:
Purchasing items not required for the Company.
Expenditures for items not received.
Expenditures for purchases on inflated pricing items that could be obtained at a lower pricing structure from an alternative source, given that adequate evidence shows that such action